Facility Ticketing

🏢* Facility Ticketing System – Maintenance & Service Requests*

Facility Ticketing System helps manage and track facility-related service requests efficiently with clear workflows and priority handling. 🔄 Status Workflow

Open – Ticket created, awaiting action

Working – Assigned staff working on the issue

Pending – Waiting for more info or approval

Closed – Issue resolved and confirmed

✉️ Email notifications are sent on every status change to requester, assigned agent, and CC’d users. 🚨 Priority & SLA

Urgent – Must be resolved within 2 hours

High – Must be resolved within 2 hours

Medium – Must be resolved within 24 hours

Low – Can be resolved within 3–5 days

🛠️ Service Areas

Plumbing

Civil

Electrical

Heat/AC

Furniture

Pests

Housekeeping

Welding

Other

📧 CC Email Feature

Add up to 3 CC emails to keep your manager or stakeholders in the loop. They receive notifications on ticket creation, status updates, and closure. 👨‍💼 Assigned To

Tickets are assigned to specific agents responsible for resolution. Assigned agents receive email notifications and own the ticket progress. ⭐ Feedback

Users can rate the service (1 to 5 stars) after ticket closure.