Ashram Maintenance Ticketing

🛠️ Ashram Maintenance Ticketing System

The Ashram Maintenance Ticketing System is designed to efficiently manage and resolve maintenance requests within the ashram premises. It tracks issues from creation to closure with clear ownership and feedback.

🔄 Status Workflow

Open – Ticket created, awaiting action

Pending – Waiting for further input or approval

Working – Assigned staff working on the issue

Close – Issue resolved and ticket closed

Re-Open – Ticket reactivated after closure due to recurring issue

✉️ Email notifications are automatically sent on every status change to the ticket creator, assigned agent. 📋 Key Fields

Name – Auto-generated ticket ID

Mobile Number – Contact number of requester

Email ID – Requester’s email

Creation Date – Auto-filled when ticket is created (read-only)

Closing Date – Auto-filled when ticket is closed (read-only)

Description – Detailed explanation of the issue (required)

Location – Area/location of the issue (required)

Status – Current status of the ticket

Assigned To – Staff responsible for resolving the ticket

Solution – Resolution details entered by assigned staff

Feedback – User rating/feedback after ticket closure

👨‍💼 Assigned To

Tickets are assigned to specific maintenance agents who take ownership of the issue. Assigned agents receive email notifications and update the ticket status as they work on it.

⭐ Feedback System

After closure, users can provide feedback by rating the service on a scale of 1 to 5 stars, helping improve service quality.